Customer Support
Damaged Items
We take great care in preparing and packaging every Simply Elegant Candles order. If your order arrives damaged, please contact us as soon as possible so we can make it right.
Reporting Damage
Please contact us with your order number and photos of the damaged item and packaging so we can review the issue and assist you promptly.
Resolution
Once the damage has been reviewed, we will work with you to provide an appropriate resolution, which may include a replacement or refund, depending on the circumstances.
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