Customer Support
Terms of Use
These Terms of Use govern your access to and use of the Simply Elegant Candles website and your purchase of products or services through our website. By using this website or placing an order, you agree to these terms.
Use of This Website
You may use this website for lawful personal purposes, including browsing our products, placing orders, submitting inquiries, and learning about Simply Elegant Candles. You may not misuse the website, interfere with its operation, attempt to gain unauthorized access to any portion of the site, or use its content for unlawful purposes.
Products & Availability
Simply Elegant Candles offers handcrafted products, and availability may vary. Because our products are handmade, slight variations in appearance, color, fragrance, or other characteristics may occur and are part of the handcrafted nature of our products. We reserve the right to limit quantities, discontinue products, or update product availability when necessary.
Purchases
By placing an order, you agree to provide accurate and complete billing, shipping, and contact information. Prices and product availability are subject to change. Applicable shipping charges and taxes, when required, will be displayed during the ordering process. Orders are subject to acceptance and product availability.
Handcrafted Orders
Simply Elegant Candles products are handcrafted with care. Please allow the processing timeframe stated on our website for your order to be prepared before shipment. Estimated processing times are separate from carrier transit times.
Shipping & Delivery
Simply Elegant Candles ships to all 50 U.S. states. Local delivery is available in select areas. Shipping and delivery are subject to the policies and information provided on our Shipping page.
Returns, Refunds & Cancellations
Returns, refunds, damaged items, and order cancellations are governed by the applicable policies published on our website. Please review these policies before placing your order.
Candle Use & Safety
Customers are responsible for following the candle-care and safety instructions provided with our products and on our website. Never leave a burning candle unattended, and always use candles in accordance with the provided safety instructions.
Intellectual Property
The Simply Elegant Candles name, logo, website content, product photography, graphics, designs, and other original materials displayed on this website are owned by or used with permission by Simply Elegant Candles and may not be copied, reproduced, distributed, or used for commercial purposes without permission.
Website Information
We make reasonable efforts to ensure that product descriptions, pricing, images, and other website information are accurate. However, occasional errors may occur. We reserve the right to correct errors or update information when necessary.
Third-Party Services
Our website may use or link to third-party services, including payment processors, shipping providers, and other services necessary to operate our website and fulfill orders. Those services may be governed by their own terms and policies.
Changes to These Terms
We may update these Terms of Use from time to time to reflect changes in our website, products, services, or business practices. Updated terms will be posted on this page.
Contact
If you have questions about these Terms of Use, please contact Simply Elegant Candles at simplyelegantcandles1@gmail.com.
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