Customer Support
Returns & Refunds
We want you to love your Simply Elegant Candles purchase. Because our candles are handcrafted, returns are accepted only on unused and unburned items in their original condition and packaging.
Return Eligibility
Eligible return requests must be made within 14 days of delivery. Items that have been burned, used, altered, or damaged after delivery are not eligible for return. If your order arrived damaged, please refer to our Damaged Items policy so we can assist you.
Refund Processing
Approved refunds will be issued to the original form of payment after the returned item has been received and inspected. Original shipping charges are non-refundable. Please allow your financial institution's normal processing time for the refund to appear after it has been issued.
How to Request a Return
To request a return, please contact us with your name, order number, and reason for the return. We will review your request and provide return instructions if the item is eligible.
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